{"id":531,"date":"2026-08-04T10:24:39","date_gmt":"2026-08-04T08:24:39","guid":{"rendered":"https:\/\/staging.benc.nl\/?page_id=531"},"modified":"2026-08-04T10:25:01","modified_gmt":"2026-08-04T08:25:01","slug":"cancel-order","status":"publish","type":"page","link":"https:\/\/staging.benc.nl\/en\/cancel-order\/","title":{"rendered":"Cancel order"},"content":{"rendered":"<div class='fluentform ff-default fluentform_wrapper_4  ff_guten_block ff_guten_block-4 ffs_default_wrap'><form data-form_id=\"4\" id=\"fluentform_4\" class=\"frm-fluent-form fluent_form_4 ff-el-form-top ff_form_instance_4_1 ff-form-loading ffs_default\" data-form_instance=\"ff_form_instance_4_1\" method=\"POST\" ><fieldset  style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; min-inline-size: 100%;\">\n                    <legend class=\"ff_screen_reader_title\" style=\"display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 0!important;overflow:hidden;\">Cancel order form<\/legend><input type='hidden' name='__fluent_form_embded_post_id' value='531' \/><input type=\"hidden\" id=\"_fluentform_4_fluentformnonce\" name=\"_fluentform_4_fluentformnonce\" value=\"912171655c\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/531\" \/><div class='ff-el-group ff-el-form-hide_label'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_4_reference_number' id='label_ff_4_reference_number' aria-label=\"Reference number\">Reference number<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"reference_number\" class=\"ff-el-form-control\" placeholder=\"Reference number\" data-name=\"reference_number\" id=\"ff_4_reference_number\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><div class='ff-el-group  ff-custom_html' tabindex='-1' data-name=\"custom_html-4_1\" ><p><small>Enter your order number or other reference number. A valid reference number is needed to submit your cancellation request.<\/small><\/p><\/div><div data-type=\"name-element\" data-name=\"first_name\" class=\" ff-field_container ff-name-field-wrapper\" ><div class='ff-t-container'><div class='ff-t-cell '><div class='ff-el-group ff-el-form-hide_label'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_4_first_name_first_name_' id='label_ff_4_first_name_first_name_' >First Name<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"first_name[first_name]\" id=\"ff_4_first_name_first_name_\" class=\"ff-el-form-control\" placeholder=\"First Name\" aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><\/div><\/div><div class='ff-el-group ff-el-form-hide_label'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_4_email' id='label_ff_4_email' aria-label=\"Email Address\">Email Address<\/label><\/div><div class='ff-el-input--content'><input type=\"email\" name=\"email\" id=\"ff_4_email\" class=\"ff-el-form-control\" placeholder=\"Email Address\" data-name=\"email\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><div class='ff-el-group ff-el-form-hide_label'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_4_reason_for_cancellation' id='label_ff_4_reason_for_cancellation' aria-label=\"Reason for cancellation\">Reason for cancellation<\/label><\/div><div class='ff-el-input--content'><select name=\"reason_for_cancellation\" id=\"ff_4_reason_for_cancellation\" class=\"ff-el-form-control\" data-name=\"reason_for_cancellation\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"true\" aria-labelledby=\"label_ff_4_reason_for_cancellation\"><option value=\"\">&#8211; Reason for cancellation &#8211;<\/option><option value=\"I do not wish to give a reason\"  >I do not wish to give a reason<\/option><option value=\"I no longer need the item\"  >I no longer need the item<\/option><option value=\"I ordered the wrong item or incorrect quantity\"  >I ordered the wrong item or incorrect quantity<\/option><option value=\"The item does not fit or is unsuitable\"  >The item does not fit or is unsuitable<\/option><option value=\"The item does not match the description\"  >The item does not match the description<\/option><option value=\"The item is broken or does not work\"  >The item is broken or does not work<\/option><option value=\"The item arrived damaged\"  >The item arrived damaged<\/option><option value=\"The delivery was too late\"  >The delivery was too late<\/option><option value=\"I received the wrong item\"  >I received the wrong item<\/option><option value=\"Other, namely:\"  >Other, namely:<\/option><\/select><\/div><\/div><div class='ff-el-group ff-el-form-hide_label has-conditions'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_4_reason_for_the_cancellation' id='label_ff_4_reason_for_the_cancellation' aria-label=\"Reason for the cancellation\">Reason for the cancellation<\/label><\/div><div class='ff-el-input--content'><textarea aria-required=\"false\" aria-labelledby=\"label_ff_4_reason_for_the_cancellation\" name=\"reason_for_the_cancellation\" id=\"ff_4_reason_for_the_cancellation\" class=\"ff-el-form-control\" placeholder=\"Please describe the reason for the cancellation\" rows=\"3\" cols=\"2\" data-name=\"reason_for_the_cancellation\" ><\/textarea><\/div><\/div><div class='ff-el-group ff-text-left ff_submit_btn_wrapper'><button type=\"submit\" class=\"ff-btn ff-btn-submit ff-btn-md btn--primary ff_btn_no_style\"  aria-label=\"Confirm cancellation\">Confirm cancellation<\/button><\/div><\/fieldset><\/form><div id='fluentform_4_errors' class='ff-errors-in-stack ff_form_instance_4_1 ff-form-loading_errors ff_form_instance_4_1_errors'><\/div><\/div>            <script type=\"text\/javascript\">\n                window.fluent_form_ff_form_instance_4_1 = {\"id\":\"4\",\"ajaxUrl\":\"https:\\\/\\\/staging.benc.nl\\\/wp-admin\\\/admin-ajax.php\",\"settings\":{\"layout\":{\"labelPlacement\":\"top\",\"helpMessagePlacement\":\"with_label\",\"errorMessagePlacement\":\"inline\",\"asteriskPlacement\":\"asterisk-right\"},\"restrictions\":{\"denyEmptySubmission\":{\"enabled\":false}}},\"form_instance\":\"ff_form_instance_4_1\",\"form_id_selector\":\"fluentform_4\",\"rules\":{\"reference_number\":{\"required\":{\"value\":true,\"message\":\"This field is required\",\"global_message\":\"This field is required\",\"global\":true}},\"first_name[first_name]\":{\"required\":{\"value\":true,\"message\":\"This field is required\",\"global_message\":\"This field is required\",\"global\":true}},\"first_name[middle_name]\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global_message\":\"This field is required\",\"global\":true}},\"first_name[last_name]\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global_message\":\"This field is required\",\"global\":true}},\"email\":{\"required\":{\"value\":true,\"message\":\"This field is required\",\"global_message\":\"This field is required\",\"global\":true},\"email\":{\"value\":true,\"message\":\"This field must contain a valid email\",\"global_message\":\"This field must contain a valid email\",\"global\":true}},\"reason_for_cancellation\":{\"required\":{\"value\":true,\"message\":\"This field is required\",\"global_message\":\"This field is required\",\"global\":true}},\"reason_for_the_cancellation\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global_message\":\"This field is required\",\"global\":true}}},\"debounce_time\":300,\"conditionals\":{\"reason_for_the_cancellation\":{\"type\":\"any\",\"status\":true,\"conditions\":[{\"field\":\"reason_for_cancellation\",\"value\":\"Other, namely:\",\"operator\":\"=\"}],\"condition_groups\":[{\"rules\":[{\"field\":\"\",\"value\":\"\",\"operator\":\"\"}],\"title\":\"\",\"isEditingTitle\":false,\"isPreviewOpen\":false,\"isGroupOpen\":true}]}},\"file_upload_settings\":[]};\n                            <\/script>\n            ","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"slim_seo":{"title":"Cancel order - Beauty &amp; 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